Refund policy
At Fashnix Mart, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Returns
- You can request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Returns are only accepted for:
- Damaged items
- Wrong product received
- Size issues (if applicable)
❌ Non-Returnable Items
- Used or worn items
- Items without original packaging or tags
- Sale or discounted items
💸 Refunds
- Once we receive and inspect your returned item, we will notify you.
- If approved, your refund will be processed within 5–7 working days.
- Refund will be issued via:
- Bank transfer / JazzCash / EasyPaisa (for Pakistan customers)
🔄 Exchange Policy
- We only replace items if they are defective, damaged, or incorrect.
- Exchange requests must be made within 7 days of delivery.
🚚 Return Shipping
- Customers may be responsible for return shipping charges.
- In case of damaged or wrong item, Fashnix Mart will cover delivery charges.
📦 How to Request a Return
- Contact us via:
- Email: [your email]
- WhatsApp: [your number]
- Provide your:
- Order number
- Product image (if damaged/wrong)
- Our team will guide you through the return process.
⚠️ Important Notes
- No refunds will be issued without proof (images/video).
- Delivery charges are non-refundable.
- Late or missing refunds? Contact your bank/payment provider firs